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RETURNS & EXCHANGES + STANDARD 20-DAY RETURN POLICY - If you are not satisfied with the product or color you have purchased from us, you may return it to us within 20 days after the shipment date printed on this invoice, whether it has been opened or used, it is eligible to be returned. Your return MUST be postmarked within 20 days after it left us, or your return will not be accepted to us or returned to you. All products must be accompanied by a copy of the original receipt which was sent with your order (electronic receipts are not valid substitutes and will not be processed). We are not responsible for providing a refund on ANY return shipping costs incurred, including, but not limited to: DOMESTIC ECONOMY, COSMOPOLITAN EXPRESS, STANDARD CANADA/U.S. TERRITORIES, INTERNATIONAL ECONOMY, INTERNATIONAL COSMOPOLITAN EXPRESS, as these are premium delivery options. If there was a mistake in the order within the 20 days and you need to replace a product, we are happy to find a replacement product and cover shipment costs or return them, if applicable. Once the return is completed and you have your corrected product or shade and we have processed the item(s), you will be refunded any costs in which were incurred on your part. If you decide, however, not to replace the product and just return it to us for cash refund, and again, it was our error, we will refund your standard shipping costs incurred on your part and the amount charged to your originally (only the cheapest possible method of shipping with be refunded, so please mail as such). + CLEARANCE, LIQUIDATION, LAST CALL ITEMS - Products which are listed as CLEARANCE, LIQUIDATION, or LAST CALL are never refundable due to stocking costs and the low price we charge for our discounted items. We apologize for this inconvenience. + DAMAGED ITEMS - If your items have been damaged through the shipping process with the United States Postal Service (USPS), please contact the Post Master immediately and have them examine the products. Upon examination, contact us at, 1-800-690-9784 and will replace these items. + LOST ITEMS - In only very rare circumstances are packages lost with the United States Postal Service (USPS). If your package does not arrive with-in the estimated time frame we have given you, please give the service up to 7 business days after the expected delivery date before contacting us. If your package still does not arrive, contact us at 1-800-690-9784 and we will confirm your shipment details to judge whether or not you are eligible for your items to be replaced. + FILING A RETURN - Before you decide to physically return your item(s) or order to us, you must receive a confirmation number from us. This process helps us keep track of when you decided to return your product, what items you are returning, and when we should expect your return. Simply write an e-mail (orders@facefrontcosmetics.com) or call us during business hours and be sure to include 1) Your order number on your invoice, 2) First and last name, and 3) the item(s) you will be returning to us. Please make sure not to forget the order-confirmation step, as your return may be subjected to delays.
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